This privacy policy was last modified on 19.05.2023
This Privacy Policy applies to the Chef Marketplace online platform, operated by Chef Marketplace, Corso Venezia 43, 37047 San Bonifacio, Italy (“CM”);
We take our users' privacy very seriously. All data will be collected, stored and used in accordance with the General Data Protection Regulation of the European Union n. 2016/679 ("GDPR") or other legal provisions.
The services offered by us through the Website and/or the App (together, the "Platform") are available only through the collection, storage, transfer, deletion and/or other use ("collection and use") of specific data relating to you ("personal data" or "data"). Personal data means any information relating to an identified or identifiable natural person, such as name, address, email address, telephone number.
This Privacy Policy describes what user data we collect and for what purposes we store and use it in the context of the services we offer on the Platform. This Privacy Policy also contains important information on the protection of your data, in particular on your legal rights in relation to it.
Some services on our Platform are offered by third party providers. When using these services, the data protection regulations applied by the third-party providers will apply in addition to this data protection declaration. Before using these services, third-party providers may ask for your consent in accordance with data protection law.
Under applicable data protection laws, Chef Marketplace is obliged to inform you about the processing of your data and Chef Marketplace fulfills this obligation through this Privacy Policy. This Privacy Policy and any part of it are not intended as contractual clauses and do not form part of the Terms and Conditions of Use for Users ("TC") which constitute a contract concluded with registered users. Based on applicable data protection laws, Chef Marketplace may process the data necessary for the execution of a contract with the user or for the implementation of measures at the request of the user before concluding a contract (art. 6 (1) (b) GDPR). References to the TCs must always be understood as information on data processing (art. 13 and 14 GDPR) and never as clauses that are part of the TCs. Through the use of the Platform and our services, the user enters into a legally binding contract with Chef Marketplace, the conditions of which are described in the TC.
Platform Users can have the following profiles.
Individual: physical person.
Restaurateur: legal person belonging to the Restaurateur category (available at https://chefmarket.place/restaurateurs-categories/ ).
Seller: legal person who sells products and services to the Restaurateur.
Customer User: natural or legal person who buys on Chef Marketplace.
Supplier User: legal person who sells on the Chef Marketplace.
The legal basis for the collection and use of the data is the performance of a contract (TC) to which the user is a party or the taking of measures, at the request of the user, before entering into a contract (TC ) (Article 6 (1) of the GDPR).
Chef Marketplace collects user data to allow you to use our Platform, to provide our services and fulfill the contract (TC) stipulated with the user himself
We collect and use your data to allow you to use our Platform, provide you with our services, fulfill the contract (TC) with the user and above all to undertake commercial transactions through the Platform, use the electronic payment system or allow leave reviews and communicate with other users. To use these services, you need a Chef Marketplace account. For this purpose, you must register as a member of the website.
Most of the user data are necessary for the execution of a contract (TC) with the same. If the user does not provide us with this data, we will not be able to conclude and perform the contract (TC) with the same. Some of your data is necessary to fulfill our legal obligations to members of our Platform. If you do not provide us with this data, we will not be able to comply with legal requirements and provide our services.
This data is also used to improve the Platform and the experience of our members.
We collect and use your personal data for the following purposes, until your Chef Marketplace account is deactivated i.e. for 3 months from the date of deletion of your Chef Marketplace account or after 5 years and 3 months of inactivity of the account.
Name, Surname, Email, Mobile phone, Address, Number, Country, Region, Province, City, ZIP code
Company Name, E-mail Address, Legal Representative Name, Legal Representative Surname, Mobile Phone, Office Phone, Address, Number, Country, Region, Province, City, Postal Code, Type of business (Restaurant, Shop, Hospitality), Type of Cuisine , Delivery, Takeaway, Dine-in, PEC, Recipient code, VAT number, Tax code, Chamber of commerce certificate, Google account email, Website, Working hours, Description
Company Name, E-mail Address, Legal Representative Name, Legal Representative Surname, Mobile Phone, Office Phone, Address, Number, Country, Region, Province, City, Postal Code, Category, PEC, Recipient Code, VAT Number, Fiscal Code, Visura Chamber of Commerce, Google account email, Website, Number of my warehouses, Type of supplier, I deliver with my own vehicles, Number of vehicles, I deliver with a courier, I deliver to my warehouses, Working hours, Description
As point 2.1.1.1 above.
As point 2.1.1.2 above. Plus information about, company logo and company video.
As point 2.1.1.3 above. Plus information about, company logo and company video.
Nothing
As point 2.1.2.2. Plus information on ratings received and product reviews.
As point 2.1.2.3. Plus information on ratings received and product reviews.
Nothing
As point 2.1.3.2. More product information: Product Name, Description, Ingredients, Product Code, Product Category, Taxes (VAT), List Price, Discount (%), Package Length (cm), Package Width (cm), Package Height (cm) , Min items in the box, Max items in the box, Gross unit weight (kg), Net unit quantity (kg/l/unit), Unit of measure, Stock quantity, Minimum order quantity, Images, Conservation, Organic, Gluten free, Size, Product Group Code.
As point 2.1.3.3. More product information: Product Name, Description, Ingredients, Product Code, Product Category, Taxes (VAT), List Price, Discount (%), Package Length (cm), Package Width (cm), Package Height (cm) , Min items in the box, Max items in the box, Gross unit weight (kg), Net unit quantity (kg/l/unit), Unit of measure, Stock quantity, Minimum order quantity, Images, Brand, Conservation, Colour, Organic, Gluten free, Aging / Seasoning (months), Olive origin, Milk origin, Squeezing, Milk, Container, Alcohol volume (%), Quantity tolerance, (%), Origin
As point 2.1.2.
As point 2.1.2. Plus information about Message, Date and Time
As point 2.1.2.
As point 2.1.2. Plus information about, Review, Star rating, Username, Review date, Review response.
As point 2.1.2. Plus information about, Review, Star rating, Username, Review date, Review response.
As point 2.1.2.
As point 2.1.2.
As point 2.1.2.1. More information on Products ordered, Methods of Payment, Methods of Delivery.
As point 2.1.2.2. More information on Products ordered, Methods of Payment, Methods of Delivery.
As point 2.1.2.3. More information on Products ordered, Methods of Payment, Methods of Delivery.
Nothing
As point 2.1.2.2.
As point 2.1.2.3.
As point 2.1.2. Plus information about Message, Date and Time
As point 2.1.2.
As point 2.1.2.1.
As point 2.1.2.2.
As point 2.1.2.3.
As point 2.1.2.
We collect and use your data in order to improve your experience when using the Platform, allowing you to personalize your feed and search results, providing you with relevant suggestions and remembering your previous searches, sending you notifications and making your use more pleasant of the Platform.
This data is also used to improve the Platform and the experience of our members.
As point 2.1.12.
As point 2.1.12.
As point 2.1.12.
As point 2.1.12.
As point 2.1.12.
As point 2.1.12.
As in point 2.1.14, 2.1.15, 2.1.16
Chef Marketplace is committed to making the Platform work at its best. When the Platform is in use, Chef Marketplace collects information about your actions on it in order to help us make decisions about how to improve the Platform and our members' experience.
As in point 2.1.14, 2.1.15, 2.1.16
Your information helps us respond more effectively to your customer service requests and support needs.
We make every effort to protect member accounts and the Platform itself from cyber attacks, unauthorized access and other related risks.
As point 2.1.2, 2.1.3, 2.1.8
As point 2.1.2.
As point 2.1.2. Plus information on Credit Card Number, Expiration Date, CVV/CVC
As point 2.1.2. In addition information on Legal Representative Date of Birth, Nationality, Country of Residence, City of Birth, Legal Representative Address, IBAN, Account Holder, Copy of Identity Document, Chamber of Commerce Registration, Articles of Association or Articles of Incorporation, Credit Card Number, Expiry Date, CVV/CVC.
As point 2.1.2. In addition information on Legal Representative Date of Birth, Nationality, Country of Residence, City of Birth, Legal Representative Address, IBAN, Account Holder, Copy of Identity Document, Chamber of Commerce Registration, Articles of Association or Articles of Incorporation, Credit Card Number, Expiry Date, Security code (CVV/CVC).
We actively oversee compliance and compliance with the TCs to protect the security of your account and the Platform.
As point 2.1.2, 2.1.3, 2.1.12, 2.1.14, 2.1.16.
In order to protect the security of the Platform and its users, we regularly monitor their activity on the Platform.
If you communicate with another Chef Marketplace user via private messages and either user sends us a report or requests our intervention with a transaction, we collect and use the information contained in the communication to check for a potential violation of the our CTs.
The legal basis for this collection and use is our legitimate interest in protecting the Platform and its users and safeguarding their security, as well as the legitimate interest of our members in ensuring their own security on the Platform (art. 6 (1) (f) of the GDPR).
As point 2.4.1
As point 2.1.4
As point 2.4.2
As point 2.4.4
As point 2.1.3
As point 2.3.3
As point 2.3.3
As point 2.3.3
As point 2.1.3.
The Customer User shares with Chef Marketplace and the Supplier Users all his data necessary to complete the stages of the purchase order, return of goods, Customer-Supplier communications, tax obligations.
The Customer User data collected for this purpose will be data processed jointly by Chef Marketplace and the Supplier User. Chef Marketplace is responsible for collecting data and transferring it to the Supplier User.
As point 2.1.3, 2.1.12, 2.1.16.
We do our best to make shipping items purchased on the Platform as smooth and convenient as possible by offering shipping methods on the Platform.
Most of the user data are necessary for the execution of a contract (TC) with the same. If the user does not provide us with this data, we will not be able to conclude and perform the contract (TC) with the same.
As point 2.1.4, 2.1.12
As point 2.1.4, 2.1.12
As point 2.1.2
You can sign up for our newsletter and other marketing emails ("Marketing Emails"). When you register, we will ask your permission to use your email address for the purpose of sending you marketing emails containing the latest information about our products and services, particularly regarding items available on the Platform, special offers and marketing campaigns . If the user does not provide consent at the time of registration, he can at any time change his mind and agree to receive marketing emails by changing the settings on his account. You can consent to and withdraw your consent to receive marketing emails at any time with effect for the future.
This collection and use has the legal basis of the user's consent (art. 6 (1) (a) of the GDPR).
You can click "Unsubscribe" at the bottom of the marketing email; Withdrawal of consent will not affect the legality of data collection and use activities conducted prior to withdrawal of consent.
As point 2.1.2, 2.1.12.
Subject to your consent, you will receive marketing and advertising messages based on your interests and activity on the Platform.
The legal basis for this collection and use is our legitimate interest in presenting you with marketing messages that we consider relevant to you (Article 6(1)(f) of the GDPR).
You can click "Unsubscribe" at the bottom of the marketing email; Withdrawal of consent will not affect the legality of data collection and use activities conducted prior to withdrawal of consent.
As point 2.1.2, 2.1.12.
As point 2.1.2.
As point 2.1.2, 2.1.12.
We use the data collected through cookies to personalize the advertisements presented to the user. This means that, subject to your consent, you will receive personalized advertisements based on your interests and your activity on the Platform.
At any time, you can opt out of receiving personalized marketing and advertising messages by changing your settings on the Platform. Withdrawal of consent will not affect the legality of data collection and use activities conducted prior to withdrawal of consent.
As point 2.1.2, 2.1.12.
In order to optimize our advertising campaigns, we send some information about user activities to the following recipients:
Google. Your data is protected by the service provider adhering to the EU Model Contractual Clauses for data transfers in ways approved by the European Commission.
As point 2.1.2, 2.1.14
As point 2.1.2, 2.1.14
If a registered user of the Platform invites another potential user (to be registered) to the Platform, we will collect and use data for the purpose of allowing users to participate in the referral program.
As point 2.1.3, 2.1.12
If you assert your legal rights relating to your data, we will collect and use the data contained in your request, as well as any other data held by Chef Marketplace, for the purpose of evaluating your request, responding to and, if necessary, taking action necessary.
In order to respond to requests, Chef Marketplace provides the data of interested users to partners who provide us with consultancy services on issues related to data protection laws.
If a user interacts with a Supplier User, his data for this purpose will be data processed jointly by Chef Marketplace and by the Supplier User. Both Chef Marketplace and the Supplier User are responsible for the collection and transmission of data to the other party, as well as for the processing of any other data necessary to solve problems at each stage.
The legal basis for this collection and use is the legitimate interest in enabling users to exercise their rights (art. 6 (1) (f) of the GDPR).
The data collected and used for this purpose is kept for two years from the day we respond to your request.
As point 2.1.3, 2.1.12
Chef Marketplace provides data to law enforcement and other governmental institutions when we receive requests for information in connection with investigations conducted by these institutions.
This is necessary to fulfill the legal obligations to which Chef Marketplace is subject (art. 6 (1) (c) of the GDPR).
Your data is necessary to fulfill our legal obligations towards members of our Platform. If you do not provide us with this data, we will not be able to comply with our legal obligations.
As point 2.1, 2.3, 2.4, 2.5, 2.6, 2.7
If you are involved in a dispute with Chef Marketplace or we need to enforce our TCs, or otherwise defend, enforce, exercise and uphold our rights, we will collect and use all user data held by Chef Marketplace to the extent necessary to solve a particular situation.
The legal basis for this collection and use is the legitimate interest to resolve disputes between our users and to defend the rights and interests of Chef Marketplace (art. 6 (1) (f) of the GDPR).
The data collected and used for this purpose is kept for 1 year after we become aware of the above circumstances or for the duration of the dispute or legal proceeding, whichever of these periods is longer.
We perform technical maintenance activities and constantly improve the Platform to protect the security and privacy of the data we process and to perform certain business functions that help make our services available and functional. For this reason, we transfer user profile data to providers who provide us with cloud and hosting services, IT security, maintenance and technical services, communication services:
Amazon Web Services, Inc. (USA) (data is protected due to the service provider adhering to the EU Model Contractual Clauses for data transfers in a manner approved by the European Commission);
Google Ireland Ltd. (Ireland), Google LLC (USA) (data is protected due to the service provider's adherence to the EU Model Contractual Clauses for data transfers in a manner approved by the European Commission);
Apple Distribution International (Ireland), Apple Inc. (USA) (data is protected due to the adherence of the service provider to the EU Model Contractual Clauses for data transfers in a manner approved by the European Commission); We transfer data to lawyers, paralegals, notaries, bailiffs, auditors, consultants, IT service providers, archiving services who provide services to us.
We are legally required to provide data and/or usage data to investigative, criminal or supervisory authorities if and to the extent necessary to avoid risk to the public and to prosecute criminal acts.
Joint ownership of Chef Marketplace and the Supplier User – Essential aspects of the agreement
The data of the Customer User collected for the specific purpose will be data processed jointly by Chef Marketplace and by the Supplier User. The Customer User is informed of the fact that Chef Marketplace and the Supplier Users process the data as "joint data controllers". This means that Chef Marketplace and Supplier Users are jointly responsible for fulfilling certain legal obligations when they process data as joint data controllers. Not all data processing involves joint ownership, but only those relating to specific purposes and at certain stages of the processing, as explained in more detail in the individual sections of this Privacy Policy (see 2.1, 2.5, 2.6, 2.8 )
In this section, we want to inform the user about the essential aspects of the joint responsibility agreement that Chef Marketplace has signed with the Supplier Users, pursuant to art. 26 (2) paragraph 2 of the GDPR. As there are two data controllers, we wish to explain the responsibilities of each.
Contact point for questions and the exercise of rights: in case of questions or to exercise one of the rights of the interested party, contact the designated contact person (art. 26 (1) paragraph 3 of the GDPR) at the following email address: admin@chefmarket.place
In general, Chef Marketplace and Supplier Users are both responsible for fulfilling the legal obligations set out in the GDPR. Nonetheless, Chef Marketplace and the Supplier Users have agreed on specific responsibilities that apply when they act as joint data controllers. Chef Marketplace is responsible for:
All other responsibilities provided for by the GDPR are fulfilled by both Chef Marketplace and the Supplier Users. In most cases, these other duties do not directly involve the Customer User as a data subject, but are instead general obligations of the joint controllers, such as for example the maintenance of security measures and a register of processing activities. For the processing of data that goes beyond the scope of the shared ownership, both Chef Marketplace and the Supplier Users are independently and separately responsible and the information provided in this section does not apply.
Chef Marketplace uses cookies on the Platform. To find out more, consult our Cookie Policy (on the pop up window at the bottom left corner).
As we are constantly developing our services, we reserve the right to modify this Privacy Policy at any time, in accordance with applicable regulations. Any changes will be published promptly on this page. Regardless of the above, you should check this page regularly for any updates.
Subject to the conditions, limitations and exceptions established by the provisions of the data protection law, at any time the user has the right to:
To exercise any of the rights specified in this section, you can contact Chef Marketplace and send your request using our contact details. Regardless of any other legal remedy, the user also has the right, at any time, to lodge a complaint with the supervisory authorities.
The request must provide sufficient information that allows us to reasonably verify the identity of the person or an authorized representative of a person whose personal data we have collected (first name, last name, public profile URL, email address, other information we may request from verification purposes), describe the request in sufficient detail to allow us to understand, evaluate and respond to it correctly, confirm under penalty of penalty that you are the individual whose personal data are the subject of the request.
If the request is submitted by an authorized representative, you must include written authorization and information proving the identity of the representative.
We cannot provide information or allow the exercise of rights if we are unable to verify the identity or authority to make the request and confirm the information relating to the requester.
To verify your identity, we may ask you to provide additional personal information. We will only use this information and the information you provide in the request to verify your identity or authority to make the request.
For any questions regarding the collection and use of user data while using the Platform, or for information on your rights, please contact our data protection officer admin@chefmarket.place