Chef Marketplace is the online shopping center dedicated to catering (HORECA) and specialized shops. With a single app the restaurateurs interact directly with all their HORECA product suppliers and can access many free services never seen before.
Are you a supplier of restaurants, pizzerias, delicatessens, bars, pastry shops, bakeries, wine bars? See complete list!
Don't know how to open an online shop for HORECA products?
It has never been so easy! On Chef Marketplace, easily open your store and sell with the most complete ordering system in the food & beverage world.
+6% average cart value
+150% number of orders processed with the same staff
0 order errors
Ride the wave of the digital revolution
We digitize, we automate, we optimize, we build loyalty. You grow !
Increase average cart value
Use the many cross-selling and up-selling tools here available. The ability to communicate with your customers when they are “ready to buy” is fantastic.
Sell directly with safe and guaranteed collections
No commissions, you sell directly to customers. Safe and guaranteed payments with the “Safe Transaction” service.
Operate in a quality network
Users are verified one by one. Mutual evaluation tools between buyer and supplier stimulate virtuous behavior among our members. Quality products with a strong territorial character.
Use data and feedback to grow
Sales analysis tools to identify best sellers, seasonality, ... Customer chat and evaluation tools to get feedback that allows you to improve.
Relax, we'll take care of the payments
Zero worries about payments, debt collection, returns management, Chef Marketplace takes care of everything with the "Safe Transaction" service.
Manage your agents better
Free your agents from repetitive tasks, so that they can do more upselling, cross-selling and new customer development.
Use Closed E-commerce and Marketplace modes
You can run your store in both modes; E-commerce closed for customers you upload and Marketplace for all other customers.
Introduce your company
How to open an online shop for HoReCa products? In Chef Marketplace you personalize your store window with your history, your territoriality, your brands, your videos. Share your store link on social media, customers who click on it will enter directly into your store.
Share passion you have for your products
Your HoReCa products are special. Communicate their quality and territoriality in a professional way with photos, technical data sheets, certifications and awards. Answer customer questions in the in-product chat. Sell abroad without having to speak the buyer's language.
Marketing tools
Use marketing tools so that each customer sees personalized prices/promotions. Implement any commercial strategy you want in your store. Implement a promotion and communicate it to everyone in a few seconds. Up-selling and cross-selling tools.
Communication tools
Through email and WhatsApp channels integrated into your store, implement communication campaigns.
Tools for advertising and good reputation
Buy advertising space on the portal. Build a good reputation with every successful order you complete.
0 order errors
Automatically process complex orders knowing exactly what the customer wants. An internal order chat remains available to clarify unexpected events.
+150% number of orders managed with the same team
Stop manually entering data and wasting time on repetitive and tedious operations. Make the best use of your staff's time.
Automatize, optimize and retain customers
With the "favorite carts" tool, the customer automatizes reorders and you build loyalty. The order status is shared in real time with the customer. Documents are generated and shared automatically.
Exclusive accounts for your customers
Create exclusive accounts for your customers in your store. Give them exclusive access not only to your store (no other sellers) but also to the many free tools for your customers that help them manage their restaurants/stores. Building customer loyalty has never been so simple!
Deliveries without borders
Sell without transport limitations. We come to collect the goods from you and deliver to your customers with streamlined and refrigerated vehicles. Completely automated transport and documentation management: 2 clicks and send!
The management software for you
Manage everything (orders, warehouse, invoices, agents, ....) on Chef Marketplace, save the investment of a management system and warehouse management software. If you already have a management system, easily connect it with Chef Marketplace.
Support opening and setting up your online store
No software to install. Set up your store to implement all your commercial strategies. 3 services: Do it yourself, Chef Marketplace does everything, Let's do it together.
Customization service
We listen to your needs and with our team of engineers and technicians we develop solutions together.
OUR PLATFORM IS FOR FREE
We understand your concern for company risk and the profit margin of your business. That's why there are no membership fees, there are no monthly fees and at no cost you can:
- Open an online shop where you can professionally present your company, your brands and your horeca products
- Create exclusive accounts for your customers so that they only access your store and you can build their loyalty by giving them many digital tools / services that help them both with purchases and, above all, with sales
- For each product, decide where to sell and how to sell
- Manage agents and carry out communication campaigns on email and WhatsApp channels
- Manage orders and invoicing with zero errors saving a lot of time
- Manage one or more warehouses and all logistics (both couriers and your vehicles) without installing any warehouse management software
- Manage offline payments
- Connect your store with your management system
- Avoid spending money on a management software and do everything on Chef Marketplace
However, for your sales activities, we have added premium features to the platform, for which you can choose to pay based on the value they bring you. For example: online payments, promotions and discounts, online advertising.
No constraints. No hidden costs.
FIND OUT WHY CHEF MARKETPLACE IS THE PERFECT FITS FOR YOUR BUSINESS
F.A.Q.
Is Chef Marketplace a marketplace?
It's much more than a marketplace! In fact, you can use your online store as a "closed e-commerce" for your customers (no access to other sellers' stores; no price comparison), you can use it as a marketplace for potential customers (restaurateurs / shopkeepers registered independently on Chef Marketplace ) and you can access many more tools and services beyond both an e-commerce and a marketplace functionalities. For each individual product, you, supplier, decide where to sell it, whom to sell it to and how to sell it. Chef Marketplace is the most advanced and complete ordering system in the Ho.Re.Ca world.
One of my customers wants to continue purchasing from me on Chef Marketplace, what should I do?
Open your online store on Chef Marketplace. Share the link to your new store with your customers and give them an efficient channel to buy and communicate with you.
Which advantages do I have joining Chef Marketplace?
To give customers not only an efficient and innovative shopping experience, but also access to many useful tools for their restaurants and shops.
To sell better and more to catering professionals, delicatessens and food & beverage shops.
To manage orders with zero errors at no cost and with many advanced tools.
To access premium services that you pay for only when you need them.
To have the services of a management system without having to purchase a management system.
How much does Chef Marketplace cost?
Chef Marketplace is free for buyers. Suppliers can sell at no cost. However, for suppliers, we have added premium features to the platform, where you can choose to pay based on the value they bring to you. For example: online payments, promotions and discounts, online advertising.
Contact us for more information
How do I sign up for Chef Marketplace?
Submit your application clicking here Supplier Registration, and follow the guided procedure. Get your VAT number and company certified e-mail. Registration is totally free. Selling and managing orders on Chef Marketplace has never been so simple and efficient.
The supplier's requirements?
The supplier must be regularly registered in the business register and sell products purchased daily from restaurants, pizzerias, delicatessens, bars, pastry shops, bakeries, wine shops, ... (See complete list). NO equipment. We only approve applications from suppliers who guarantee quality products, efficiency and punctuality in order management.
How do I open and set up my online store?
There are three possibilities
- Do it yourself (free). The procedures are very intuitive. However there are guides and tutorials.
- Chef Marketplace does it all (hourly rate). You give us access to the information, we'll take care of the rest.
- Let's do it together (free). You provide us with the information, then we upload it together.
Can I delete my account?
Anyone who wants to delete their account has the option to do so. Just send a request to our team.
Which product categories could I sell?
Food, drinks and non-food consumer products purchased daily from restaurants, pizzerias, delicatessens, bars, pastry shops, bakeries, wine bars, ... (See complete list)). NO equipment. Give your customers the opportunity to find everything they need in a single app, enrich our wide range of HORECA products with your unique and quality products.
Is it possible to ship fresh products?
Yes. With our partners we support shipments of fresh and frozen products with controlled temperature vehicles.
How do I ship my products?
Using your transport systems or our couriers to expand your coverage area and streamline your logistics.
Can I impose a minimum order?
Yes, you can do this for each product. You can also request contributions to the cost of transport based on various criteria that you decide.
Can I refuse an order?
Yes, but the decision must be justified.
How much does it cost to ship products?
The shipping cost is borne by the buyer. You establish the various contributions to transport based on the criteria you decide. We communicate the costs with our logistics partners. The buyer chooses the most suitable solution.
Is Chef Marketplace an intermediary? Does it take commissions?
NO. Chef Marketplace is neither a reseller nor an agent. We do not take commissions. We are paid for the tools that facilitate the sale.
Who pays me for sales?
You, supplier, can use Chef Marketplace's "Safe Transaction" payment tools, which guarantee collection as soon as the goods arrive intact at their destination.
You, supplier, can activate the option to receive the money outside the platform (no “Safe Transaction” service). In this case, the timing and payment methods are agreed between the buyer and seller.
Which prices should I charge?
Buyers here are all professionals, so the prices are with separated VAT and variable VAT based on the product category. Since we don't take commissions, given that managing sales/orders on Chef Marketplace involves efficiency and cost reductions, we recommend setting competitive prices in order to generate a positive chain effect in your store.
How should I prepare the products for shipping?
Each product, based on its nature, requires specific packaging.
In order to guarantee a product that presents itself well and is able to handle transport safely, we ask suppliers to pay the utmost attention to the packing process and packaging.
How do I manage shipments?
If the shipment is made via our couriers, you just need to click on the collection date and print the label. Everything else is managed automatically, including transportation documents and tracking of order status.
If the shipment is managed by you, just print transportation documents and update the progress of the order
Does Chef Marketplace integrate with existing vendor management systems?
Chef Marketplace, thanks to a simple and intuitive interface, allows your management system to communicate with our platform to minimize costs and eliminate order processing errors. This way, warehouse management software, price list updating, invoicing, ...are all integrated in the cloud. No software to install.
When will the sale amount be credited to me?
If you use Chef Marketplace's "Safe Transaction" payment tools, you are guaranteed payment as soon as the goods arrive intact at their destination.
If you decide to receive the money outside the platform (no "Safe Transaction" service), the payment times and methods are agreed between you and the buyer.
What are the shipping times, methods and costs?
Shipping costs are paid by the buyer. At checkout the buyers find various shipping offers: both your offer and those of Chef Marketplace. They decide which offer best meets their needs (fresh/dry, times, costs).
When I purchase a Chef Marketplace service, who bills me?
You recharge your wallet/card in Chef Marketplace from which we deduct the costs of the services purchased. At the end of the month we issue an invoice for the total amount loaded.
When I sell my products on Chef Marketplace, who does the invoicing?
You sell directly to your customers and you will give them a receipt / invoice. It is possible to completely automate this process by interfacing the data in Chef Marketplace with your management system.
Can the invoice data be wrong?
NO, because the user data is taken from the chambers of commerce and the order data has been approved by the seller.
Can I write reviews?
Certainly. Your opinion matters a lot to the entire Chef Marketplace community. At the end of each order you will be asked for your level of satisfaction.
What do I do if a customer asks me for a refund or return?
You can open a chat within the order and communicate directly with the customer. Find an agreement that will bring the customer back to buy from you.
If the payment was made via the "Safe Transaction" service, then notify the Chef Marketplace administration of the amount to be refunded. Automatically, the financial institution that held the purchase money will quickly process the refund and the remaining money will go to you.
If the payment was made outside the platform (without the "Safe Transaction" service), the refund is managed by the two parties entirely outside the platform.
